Magento Order Status Flow

With Magento, the order status flow can be quite confusing.

The following diagram from MBS is useful in understanding the status flow:

It’s worth noting the following too:

  • An order can be “held” from any state/status in Magento
  • When “Unholded”, it goes back to the previous state/status
  • Once an order is “Cancelled” or “Closed”, it’s impossible to change state or status (except “Hold”)
  • An order cannot go to “Complete”, until everything is invoiced and shipped
  • An order cannot go to “Closed”, until all it’s items are refunded

Magento Order Status Flow

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